FAQ
Go to For Users and choose the plan that best fits your needs. You can choose Individual or Family plans. After choosing, click Subscribe to this Plan and complete your registration.
We offer Individual and Family plans. Each plan includes a monthly amount of credits you use to book activities (gyms, studios, clinics, etc.). Family plans have a larger credit pool (shared by up to 4 people) and are ideal for sharing the benefit with relatives. Individual plans are for personal use.
Each Agilpass plan gives a number of credits per month. When you book an activity (class, appointment, workout, etc.), you spend some of those credits — the credit cost varies by activity and is set by the platform. Your credit balance renews at the start of each billing cycle (the date you subscribed). Unused credits in the period roll over to the next month. On the For Users page you can see how many credits each plan offers.
No! There is no lock-in. You can cancel your plan anytime with no fines or extra fees.
The Family plan lets you add up to 3 dependents besides the holder (up to 4 people total). Everyone shares the same monthly credit pool — any booking by the holder or a dependent deducts from the same balance. The Family plan offers a larger credit volume than Individual (about 3× the same-tier Individual plan) so the whole family can use it. The holder is responsible for payment and plan management.
Yes! You can upgrade or downgrade anytime. The change applies on the next billing cycle. Go to My Plans in your logged-in area to manage your plan.
After subscribing, you can search establishments on the platform, choose the activity and book via the website or app. Each activity has a credit cost (shown at booking); it is deducted from your monthly balance. You will receive a check-in code to present at the establishment on the scheduled day.
If the booking is cancelled (by the establishment or by you, per the cancellation policy), the credits return to your balance. You do not lose those credits and can use them for another activity in the same period.
We accept credit and debit cards. Payment is monthly and recurring, making continuous use of the platform easier.
You have access to the Agilpass partner network. The number of visits per month depends on your plan credits: each booking consumes credits by activity. Plans with more credits allow more bookings (or higher-cost activities). Basic plans cover hundreds of establishments; premium plans, thousands.
You can cancel anytime in your logged-in area under My Plans. Cancellation is immediate and you keep access until the end of the period already paid. There are no cancellation fines or fees.
To register, the company you work for must offer Agilpass to employees. If your company is already on Agilpass, request the Activation Code from HR and go to Get Started > Employees and complete your registration.
You cannot use Agilpass as an individual. We are a corporate benefit, available only to employees of partner companies. To be eligible, your company must offer our services as a benefit.
After booking the activity, at entry time you must provide the generated check-in code to the establishment reception.
No. There is no billing lock-in. You subscribe and can cancel anytime.
As soon as you book the activity, a code is generated and you must give that same code to reception so your entry is confirmed.
Go to For Companies > Build your Plan and proceed with your company registration.
Plans are co-participative, so the company pays a fixed monthly subscription. Employees choose among 9 subscription plans that best fit them and can cancel anytime with no lock-in.
No! Besides intermediating bookings between clients and establishments, Agilpass is a technology platform. We deliver complete solutions for your business: your own website, scheduling system, professional management, integrated payments and more. Professionals can also use the platform to charge and manage private clients — those who book directly with you, without an Agilpass plan. Everything in one place.
Yes! Professionals can use Agilpass to charge and manage private clients — those who book directly with you, without an Agilpass plan. You set prices, schedule appointments, track bookings and receive 100% of the amount paid by the client. All centralized on the same platform.
Go to For Businesses > Register your Business and complete registration. Remember to register the activities your business offers so clients can book.
It depends on who books the activity:
Private clients (booked directly, no Agilpass plan): payment is made by the client to your business. You receive 100% of the activity price you set.
Subscriber clients (with an Agilpass plan): Agilpass pays the business 70% of the value of the activity. You set the activity value at registration.
Withdrawal can be made from 30 days after check-in.
Unlimited! You can register all your professionals. There is no limit!
Yes! You can register multiple units of all your businesses and manage everything in one place with your professionals.
Registering your business on Agilpass is simple and affordable. Prices start from R$ 19.99. To see conditions and the ideal plan for your business size, go to For Businesses > Register your Business or contact us.
Benefits of joining the Agilpass network include: visibility to thousands of users and partner-company employees looking for activities like yours; a complete platform with scheduling, professional management and integrated payments; your own website; serving both Agilpass subscribers and private clients (you keep 100% of the price you set); unlimited professionals; multiple units in one place; and no lock-in. Everything on one platform to retain more clients and earn more.
